Assertiveness
Summary
Understanding behaviour types and the importance of effective assertiveness is essential in today’s world of business. Ensuring your message is delivered in a confident and non-aggressive manner allows difficult situations to be handled with ease.
Covering the four behaviour types - Assertive, Passive, Aggressive, and Passive-Aggressive, individuals will learn to develop their own style to achieve maximum impact.
Contact Details
Contact: Jill Massie
Title: Training Co-ordinator
Contact No: 01224 216076
Email: jmassie@avcmedia.com
