Communication Skills
Course Objectives
Learn to communicate in a clear, concise and professional manner, to get what you want, to achieve the goals of your organisation and to stimulate a motivated and dynamic environment
Course Content
Communication and Interpersonal Skills
- What it means
- Why we so often get it wrong
- Barriers that prevent us from communicating and interacting effectively
Understanding the impact / consequences of our communication styles
- Our beliefs, perceptions and behavioural choices
- Our tone of voice, body language and words we use
- The rapport we gain (or lose) with others
- Assertive communication skills
Communication tools in different environments
- Words – internet, e-mail, rapports, letters, proposals
- Verbal – telephone, open plan offices
- Body Language – presentations, meetings, interviews
- Listening, questioning and responding skills
Multi-cultural Communication
- Excusable and non-excusable behaviour
- Doing your homework
Interpersonal and Communication Skills
- Action Planning
Dealing with difficult / uncomfortable communication
Trainers Promise
- To use minimal PowerPoint and maximum group exercises, discussion and experience
- To relax the group so they feel comfortable to learn and thoroughly enjoy the experience
- To use a variety of exercises including role-play, group work and case-studies
- The course will be conducted with approximately 70% exercises and 30% theory
Contact: Jill Massie
Title: Training Co-Ordinator
Contact No: 01224 216076
Email: jmassie@avcmedia.com
