Negotiation Skills
Summary
Delegates should be able to:
- Negotiate more effectively, thus improving business & client relationships, and therefore improving business
- Understand how to develop more positive outcomes from customer contact to achieve a win: win situation
Course Content
To enable delegates to develop their negotiation skills and therefore maximise potential business development opportunities.
- Strategic negotiations mean strategic planning
- Examine your limiting beliefs and behaviours
- Negotiation not argument – bargaining to reach a mutually acceptable agreement
- Good communication – verbal & non-verbal
- Two choices – influence or be influenced
- The key to influence
- Aiming for long term relationships
- Negotiation – competitive or collaborative?
- Listening – the art of business negotiation
- Self perception profiling
- Develop a strategy - fail to plan and you plan to fail
Contact: Jill Massie
Title: Training Co-Ordinator
Contact No: 01224 216076
Email: jmassie@avcmedia.com
